Frequently Asked Questions

Nanny services are usually in-house whereas Babysitting services are usually shorter and/or more sporadic. Either way, depending on the number of days, hours, and specifications, we will always select a child caregiver (babysitter or nanny) taking your family’s specific needs into account.

We have a local team in Lisbon, Cascais, Cascais, Porto, Comporta, Grândola, Algarve, and Madeira, however, we can guarantee services on all other areas of Portugal, 

There are no minimum time limitations. You can request a babysitter for whatever time you may need.

We always have to check the babysitter’s availability for specific requests. If the babysitter you already know is available, this will always be the first preference. If she is not available, we will select another babysitter upon your agreement. But all of these are valid options.

It depends on the age, but never more than 3 at once. If there are smaller kids, less than 3 years old, the babysitter can only take care of 2. 

During the service and depending on the age of the children, our babysitters will always try to develop with them recreational-pedagogical activities. For some services, they could even take with them appropriate games or materials needed.  

During the babysitting service, parents can follow up through WhatsApp, and ask the babysitter to share photographs.

For sure. We always share the babysitter’s contact details before any service, for any needed contact.

You send us an email with the request. We then first analyze the team, to see who is available for the requested service.

Next, we do a short interview with the babysitters to analyze the specifications of the request and assess their skills.

Finally, we select 2 babysitters that we present to the parents, who then decide. The babysitter will then start on the agreed day. 

After analyzing your request, taking into account the requested date, time, location, and ages of the children, we launch the request in our babysitter’s database.

After knowing potential babysitters available,  we do a short interview with the selected ones mentioning the specifics of the request and later we send you some profiles.

Depending on whether you want to meet the babysitter/nanny in person or online, the final decision will always be yours.

After your decision, the chosen babysitter/nanny will start working on the requested date.

Depending on the specifications of the request,  you should try to do it within 2 to 5 days. The earlier you do it, the greater the chance of guaranteeing the babysitter you prefer. However, may it be urgent, we try to do it in 24 hours.

The quote is based on the hours actually used. That means –  the quoted value is always an estimation. The email sent in the first week of the following month is considered the effective one. It can happen to be the same value, lower or higher, depending exclusively on the hours used in that month.

It depends on where the service will be. If it is within a radius of 20 km from city centers (Lisbon, Porto, Coimbra, etc..), school transport costs are included. Outside the regions, transport costs are charged separately. 

We usually respond to any quote request made by email within 1 hour.